in my opinion, i'm a fairly laid back person, easy going, even-keeled. for example, my roommates can tell you that my "road rage" consists of calling peole "punk suckers" when they cut me off. i don't think i have ever sent something back at a restaurant, even when it's wrong, because i avoid confrontation. in fact, you won't find me in a heated debate over theology, the next presidential election, or any subject for that matter, because i run from debates. hate em'. with that said, i get fired up and passionate about the most random things, things that in the grand scheme of things, don't amount to a hill of beans.
for example, i believe strongly that every starbucks experience should come with a money back guarantee. the guarantee should be that if you don't have a positive experience, then you get your drink for free. i understand that this would be a difficult thing to gage, because everyone's idea of a "positive" experience would be different. but, the way i see it, people are going to starbucks for a reason. most likely it's for a caffeine fix, because they're tired, or having a bad day, etc. i fully acknowledge that it's most likely completely psychological, this dependence on coffee. however, i feel like having a bad experience while getting your caffeine boost kind of defeats the purpose.
so, i have compiled a list of things i feel should/shouldn't occur to secure leaving starbucks with a smile, not a frown.
1. the barista should be polite without being over the top cheery. (it's a fine line)
2. they should get your order correct, the first time. (a given you would think)
3. you should receive your drink in a timely manner. (a starbucks run making you late for work does not help matters)
4. you should receive plenty of napkins to accompany your drink. (obviously limited to drive thru experiences, otherwise napkins are completely up to you)
5. the sides of the cup should be clean, not leaving your hand sticky. (in direct correlation to #4)
6. the lid should be on completely and therefore NOT dripping brown liquid all over your khaki pants.
7. finally, when/if one or more of these things does/does not occur, the barista should under no circumstances laugh and say "oh, sorry, i guess it's a bad day for you, huh?" (i believe this girl's employment status should be reconsidered, ok maybe that's a bit strong, but....)
like i said, i'm fully aware that this is minor when compared to say the war in Iraq, the aids epidemic in Africa, or even gas prices. but, for whatever reason, this is what gets me fired up. don't worry, i'm seeking help.
1 comment:
I have to say, that i agree with all of these points. you would think that baristas would be aware, considering the fact that their job is to provide coffee/tea to people who are probably not the cheeriest in the world. maybe they have a bet going - to see who they can piss off the most.
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